Commvault Cloud SaaS (formerly Metallic) Status Page
Update - We completed an infrastructure upgrade to the operating systems supporting our US and Canada network proxies. No service disruption was expected, and backup operations should not have been affected.
Jul 06, 2026 - 14:28 UTC
Update - On Saturday 6/27, we performed a restart of a core control plane service to resolve a service responsiveness issue. During the restart, some backup jobs may have been temporarily interrupted. The service was restored shortly after and has been operating normally since. We are actively monitoring the environment, and no ongoing impact has been observed.
Jun 30, 2026 - 22:05 UTC
Update - We will be deploying a control plane update within the next 30 minutes to address the stalled operations that were observed. The deployment is expected to complete in under five minutes, and we will continue to closely monitor system performance afterward.
Jun 24, 2026 - 20:09 UTC
Monitoring - Backup operations and overall system performance continue to run normally. During ongoing monitoring and analysis, our engineering team identified a potential edge-case condition that may have affected the progression of a small number of backup jobs last week. We remain actively engaged in monitoring and implementing improvements to help prevent similar occurrences in the future.
Jun 23, 2026 - 18:08 UTC
Update - Backup operations have largely stabilized over the course of the day, and we are continuing to closely monitor the environment. Our investigation into the earlier disruption is ongoing to better understand the underlying cause.
Jun 19, 2026 - 22:07 UTC
Investigating - Some customers may be experiencing degraded backup performance, which could impact backup SLAs. Our engineering team is actively investigating and taking steps to restore full performance.
Jun 19, 2026 - 15:04 UTC
Identified - Description: We are tracking reports of "Forbidden" errors during Office 365 backups caused by a recent Microsoft Exchange Online behavior change. This affects specific tenants and mailboxes using EWS.

Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of:
Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden]

Resolution:
Additional information and steps to resolve this can be found here, https://support.commvault.com/Article/Details/KA-191556

Jun 22, 2026 - 12:23 UTC
Monitoring - Commvault Cloud performance has stabilized, and the work to address the issue has been completed. We are continuing to monitor the environment to ensure sustained stability before fully resolving this incident.
Thank you for your patience while we worked to restore service.

Jun 08, 2026 - 20:51 UTC
Update - Command Center performance continues to improve as our engineering teams continue to deploy optimizations. We've implemented several measures and are still actively working on additional improvements.

Some users may still experience slower page load times, but overall performance is improving. Backup and protection operations have remained healthy.

We'll continue monitoring and provide updates as we make further progress.

Jun 04, 2026 - 19:05 UTC
Update - Command Center performance continues to improve as our engineering teams continue to deploy optimizations. We've implemented several measures and are still actively working on additional improvements.

Some users may still experience slower page load times, but overall performance is improving. Backup and protection operations have remained healthy.

We'll continue monitoring and provide updates as we make further progress.

Jun 02, 2026 - 14:27 UTC
Update - Command Center performance continues to improve as our engineering teams continue to deploy optimizations. We've implemented several measures and are still actively working on additional improvements.

Some users may still experience slower page load times, but overall performance is improving. Backup and protection operations have remained healthy.

We'll continue monitoring and provide updates as we make further progress.

Jun 01, 2026 - 19:25 UTC
Identified - We are currently experiencing intermittent network disruptions affecting backup gateways. As a result, some backup libraries may appear offline and active backup jobs may be interrupted.
Our team is actively investigating the issue and working to restore stable connectivity as quickly as possible.

Command Center performance continues to improve as our engineering teams continue to deploy optimizations. We've implemented several measures and are still actively working on additional improvements.

Some users may still experience slower page load times, but overall performance is improving. Backup and protection operations have remained healthy.

We'll continue monitoring and provide updates as we make further progress.

May 29, 2026 - 15:34 UTC
Update - We are currently experiencing intermittent network disruptions affecting backup gateways. As a result, some backup libraries may appear offline and active backup jobs may be interrupted.
Our team is actively investigating the issue and working to restore stable connectivity as quickly as possible.

Command Center performance continues to improve as our engineering teams continue to deploy optimizations. We've implemented several measures and are still actively working on additional improvements.

Some users may still experience slower page load times, but overall performance is improving. Backup and protection operations have remained healthy.

We'll continue monitoring and provide updates as we make further progress.

May 28, 2026 - 14:17 UTC
Update - Command Center performance continues to improve as our engineering teams continue to deploy optimizations. We've implemented several measures and are still actively working on additional improvements.

Some users may still experience slower page load times, but overall performance is improving. Backup and protection operations have remained healthy.

We'll continue monitoring and provide updates as we make further progress.

May 26, 2026 - 17:17 UTC
Update - Command Center performance continues to improve as our engineering teams deploy optimizations. We've implemented several measures and are actively working on additional improvements.

Some users may still experience slower page load times, but overall performance is improving. Backup and protection operations remain healthy.

We'll continue monitoring and provide updates as we make further progress.

May 22, 2026 - 17:30 UTC
Update - We are currently observing slower page load times in parts of our control plane infrastructure, which may result in slower-than-usual page load times in Commvault Cloud.

Our engineering teams identified areas of inefficiency and are actively implementing optimizations to improve the overall performance. The improvements are ongoing, and we will continue to closely monitor system behavior to ensure sustained stability and responsiveness.

Backup and protection operations, including job execution and completion, remain healthy.
We appreciate your patience as we work to restore full performance and will continue to provide updates as progress is made.

May 21, 2026 - 19:23 UTC
Update - We are continuing to investigate this issue.
May 20, 2026 - 16:40 UTC
Investigating - We are currently investigating an intermittent performance issue affecting our Command Center. Some users may experience slower-than-usual page load times, particularly on certain pages.
Our engineering team is actively working to identify the root cause and implement a resolution. We will continue to provide updates as we make progress.

May 19, 2026 - 21:14 UTC
SalesForce Operational
Canada Central Operational
UK South Operational
East US2 Operational
Australia East Operational
Web Portal Operational
East US2 Operational
Database Operational
UK South Operational
Australia East Operational
Canada Central Operational
East US2 Operational
VM & Kubernetes Operational
East US2 Operational
Canada Central Operational
Dynamics 365 Operational
Australia East Operational
UK South Operational
Canada Central Operational
East US2 Operational
Active Directory Operational
East US2 Operational
Canada Central Operational
UK South Operational
Australia East Operational
Office 365 Operational
Canada Central Operational
UK South Operational
Australia East Operational
East US2 Operational
Google Workspace Operational
US East 1 Operational
REST API Operational
East US2 Operational
File & Object Operational
East US2 Operational
Canada Central Operational
Endpoint Operational
UK South Operational
East US2 Operational
Australia East Operational
Canada Central Operational
Usage & Metering Operational
East US2 Operational
Reports Operational
East US2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 10, 2026

No incidents reported today.

Jul 9, 2026

No incidents reported.

Jul 8, 2026
Completed - The scheduled maintenance has been completed.
Jul 8, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 07:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
Jul 5, 08:02 UTC
Jul 7, 2026

No incidents reported.

Jul 6, 2026

Unresolved incident: Backup performance degradation.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026
Completed - The scheduled maintenance has been completed.
Jul 1, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 07:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
Jun 28, 08:01 UTC
Jun 30, 2026
Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.