Investigating - We are aware of an issue affecting Microsoft OneDrive backup operations, resulting in an increased number of failed backup items for some customers. Our engineering team is actively investigating the issue and working to determine the root cause. We will continue to provide updates as we learn more.
Sep 17, 2026 - 14:59 UTC
Sep 17, 2026 - 14:59 UTC
Monitoring - We will be performing scheduled maintenance between September 15 and September 17 to enhance the reliability and performance of our AWS network infrastructure. During this maintenance window, customers may experience brief periods of increased latency or intermittent connectivity to some services.
Our teams will work to minimize any impact, and we do not anticipate extended service interruptions. We will provide any updates throughout the maintenance window and notify customers once the work has been completed.
Sep 14, 2026 - 13:48 UTC
Our teams will work to minimize any impact, and we do not anticipate extended service interruptions. We will provide any updates throughout the maintenance window and notify customers once the work has been completed.
Sep 14, 2026 - 13:48 UTC
Identified - Description: We are tracking reports of "Forbidden" errors during Office 365 backups caused by a recent Microsoft Exchange Online behavior change. This affects specific tenants and mailboxes using EWS.
Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of:
Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden]
Resolution:
Additional information and steps to resolve this can be found here, https://support.commvault.com/Article/Details/KA-191556
Jun 22, 2026 - 12:23 UTC
Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of:
Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden]
Resolution:
Additional information and steps to resolve this can be found here, https://support.commvault.com/Article/Details/KA-191556
Jun 22, 2026 - 12:23 UTC
SalesForce
Operational
Canada Central
Operational
UK South
Operational
East US2
Operational
Australia East
Operational
Web Portal
Operational
East US2
Operational
Database
Operational
UK South
Operational
Australia East
Operational
Canada Central
Operational
East US2
Operational
VM & Kubernetes
Operational
East US2
Operational
Canada Central
Operational
Dynamics 365
Operational
Australia East
Operational
UK South
Operational
Canada Central
Operational
East US2
Operational
Active Directory
Operational
East US2
Operational
Canada Central
Operational
UK South
Operational
Australia East
Operational
Office 365
Degraded Performance
Canada Central
Degraded Performance
UK South
Degraded Performance
Australia East
Degraded Performance
East US2
Degraded Performance
Google Workspace
Operational
US East 1
Operational
REST API
Operational
East US2
Operational
File & Object
Operational
East US2
Operational
Canada Central
Operational
Endpoint
Operational
UK South
Operational
East US2
Operational
Australia East
Operational
Canada Central
Operational
Usage & Metering
Operational
East US2
Operational
Reports
Operational
East US2
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance