Commvault Cloud SaaS (formerly Metallic) Status Page
Monitoring - Commvault Engineering worked closely with AWS Support to resolve this issue and restore normal backup operations. AWS identified the root cause and confirmed that the requirement change responsible for the errors has been rolled back. Backups are now completing successfully, and we are closely monitoring backup jobs to ensure continued stability and successful execution.
Jun 12, 2026 - 03:47 UTC
Identified - We are currently addressing an issue affecting some AWS VM backup jobs. Impacted jobs may fail during processing due to a signature validation error encountered while accessing data through the AWS API.
While we are working with AWS on the root cause we are actively deploying a fix on our end to work around the issue to the affected systems. We will provide another update once the deployment is complete and service has been fully restored.

https://kb.commvault.com/article/?id=KA-200667

We apologize for any inconvenience and appreciate your patience as we work to resolve this issue.

Jun 11, 2026 - 13:39 UTC
Monitoring - Commvault Cloud performance has stabilized, and the work to address the issue has been completed. We are continuing to monitor the environment to ensure sustained stability before fully resolving this incident.
Thank you for your patience while we worked to restore service.

Jun 08, 2026 - 20:51 UTC
Update - Command Center performance continues to improve as our engineering teams continue to deploy optimizations. We've implemented several measures and are still actively working on additional improvements.

Some users may still experience slower page load times, but overall performance is improving. Backup and protection operations have remained healthy.

We'll continue monitoring and provide updates as we make further progress.

Jun 04, 2026 - 19:05 UTC
Update - Command Center performance continues to improve as our engineering teams continue to deploy optimizations. We've implemented several measures and are still actively working on additional improvements.

Some users may still experience slower page load times, but overall performance is improving. Backup and protection operations have remained healthy.

We'll continue monitoring and provide updates as we make further progress.

Jun 02, 2026 - 14:27 UTC
Update - Command Center performance continues to improve as our engineering teams continue to deploy optimizations. We've implemented several measures and are still actively working on additional improvements.

Some users may still experience slower page load times, but overall performance is improving. Backup and protection operations have remained healthy.

We'll continue monitoring and provide updates as we make further progress.

Jun 01, 2026 - 19:25 UTC
Identified - We are currently experiencing intermittent network disruptions affecting backup gateways. As a result, some backup libraries may appear offline and active backup jobs may be interrupted.
Our team is actively investigating the issue and working to restore stable connectivity as quickly as possible.

Command Center performance continues to improve as our engineering teams continue to deploy optimizations. We've implemented several measures and are still actively working on additional improvements.

Some users may still experience slower page load times, but overall performance is improving. Backup and protection operations have remained healthy.

We'll continue monitoring and provide updates as we make further progress.

May 29, 2026 - 15:34 UTC
Update - We are currently experiencing intermittent network disruptions affecting backup gateways. As a result, some backup libraries may appear offline and active backup jobs may be interrupted.
Our team is actively investigating the issue and working to restore stable connectivity as quickly as possible.

Command Center performance continues to improve as our engineering teams continue to deploy optimizations. We've implemented several measures and are still actively working on additional improvements.

Some users may still experience slower page load times, but overall performance is improving. Backup and protection operations have remained healthy.

We'll continue monitoring and provide updates as we make further progress.

May 28, 2026 - 14:17 UTC
Update - Command Center performance continues to improve as our engineering teams continue to deploy optimizations. We've implemented several measures and are still actively working on additional improvements.

Some users may still experience slower page load times, but overall performance is improving. Backup and protection operations have remained healthy.

We'll continue monitoring and provide updates as we make further progress.

May 26, 2026 - 17:17 UTC
Update - Command Center performance continues to improve as our engineering teams deploy optimizations. We've implemented several measures and are actively working on additional improvements.

Some users may still experience slower page load times, but overall performance is improving. Backup and protection operations remain healthy.

We'll continue monitoring and provide updates as we make further progress.

May 22, 2026 - 17:30 UTC
Update - We are currently observing slower page load times in parts of our control plane infrastructure, which may result in slower-than-usual page load times in Commvault Cloud.

Our engineering teams identified areas of inefficiency and are actively implementing optimizations to improve the overall performance. The improvements are ongoing, and we will continue to closely monitor system behavior to ensure sustained stability and responsiveness.

Backup and protection operations, including job execution and completion, remain healthy.
We appreciate your patience as we work to restore full performance and will continue to provide updates as progress is made.

May 21, 2026 - 19:23 UTC
Update - We are continuing to investigate this issue.
May 20, 2026 - 16:40 UTC
Investigating - We are currently investigating an intermittent performance issue affecting our Command Center. Some users may experience slower-than-usual page load times, particularly on certain pages.
Our engineering team is actively working to identify the root cause and implement a resolution. We will continue to provide updates as we make progress.

May 19, 2026 - 21:14 UTC
Identified - We are tracking reports of "Forbidden" errors during Office 365 backups caused by a recent Microsoft Exchange Online behavior change. This affects specific tenants and mailboxes using EWS.

Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of:
Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden]

Resolution:
Additional information and steps to resolve this can be found here, https://support.commvault.com/Article/Details/KA-191556

Apr 01, 2026 - 17:02 UTC
SalesForce Operational
Canada Central Operational
UK South Operational
East US2 Operational
Australia East Operational
Web Portal Degraded Performance
East US2 Degraded Performance
Database Operational
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VM & Kubernetes Operational
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Dynamics 365 Operational
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Office 365 Operational
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Google Workspace Operational
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REST API Operational
East US2 Operational
File & Object Operational
East US2 Operational
Canada Central Operational
Endpoint Operational
UK South Operational
East US2 Operational
Australia East Operational
Canada Central Operational
Usage & Metering Operational
East US2 Operational
Reports Operational
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Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Weekly Scheduled maintenance Jun 17, 2026 07:00-08:30 UTC

We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
Posted on Jun 14, 2026 - 08:01 UTC
Jun 15, 2026

No incidents reported today.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

Unresolved incident: AWS VM backup Job Failures.

Jun 11, 2026
Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

Unresolved incident: Command Center Performance.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026
Jun 3, 2026
Completed - The scheduled maintenance has been completed.
Jun 3, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
May 31, 08:02 UTC
Jun 2, 2026
Jun 1, 2026